Returns, Cancellations & Exchange Policies
We offer a 7-days return policy on
unused/undamaged products with their tags intact
and in the box they were delivered in.
Order Cancellation Policy
In case you placed an order and no longer wish to buy a product, please cancel your order within 24 hours by contacting us on whatsapp at +919813871911.An order can only be cancelled if its still not shipped from our warehouse. Once shipped an order in transit can’t be cancelled.
7-day Money Back Return Policy
We offer a 7-days return policy on unused/undamaged products with their tags intact and in the box they were delivered in.
Remember that you will have to ship the product to us. We will charge a minor fee of Rs. 100 for the returns as we offer free shipping.
Once the product is received by us, your refund will be generated to your original mode of payment.
SALE items or items bought using coupons will be refunded in the form of store credit depending on the discretion of Hinaya.
For all ‘Cash On Delivery’ order returns, the COD fee will NOT be refunded.
ALL ITEMS BOUGHT DURING SALES AND DISCOUNTS ARE FINAL AND NOT ELIGIBLE FOR REFUNDS OR EXCHANGES. PLEASE CONNECT WITH US IF YOU HAVE MORE QUERIES.
We receive returned products in 15-20 days. Your patience is appreciated in such circumstances.
But, how to return the product to Hinaya Jewels within 7 days?
Just initiate the return from your account and we will take care of it.
Go to the account which you have created with us and click on the ‘Return’ tab. Once your request has been initiated and processed, we will have the product picked from the address you have listed and get it shipped back to us.
Remember to secure your jewellery in the box that it came in. Ensure that all tags and the invoice are also sent back.
After your returned item is received by Hinaya, your refund (if bought at full price or is a new item as an exchange) will be processed shortly.
However, in most cases, you will have to send back the product to us.
Do we provide a warranty on your products?
Yes, we provide a warranty against manufacturing defects on all our products.
Regardless, we guarantee that our silver will not turn black as each piece is stamped for purity.